Frequently Asked Questions

The standard Check-in Time is 3.00 pm onwards. Check-out time is 12.00 pm.

Late Check-out will be subjected to availability. Please place your request upon making your booking or approach our Receptionist to check for availability. Additional charges may apply.

Early Check-in will be subjected to availability. Please note that additional charges may apply.
For early Check-ins before 9.00 am, you are advised to book from the night before your arrival.

For enquiries or assistance related to rooms and/or reservations, please call us at +65 6349 1293 or email us at roomreservations@carltonhotel.sg.

For Foreigners: Valid individual passports 
For Locals: State ID card or passport 
Note: Your passport or ID card must reflect the same name as the reservation made.  
*Minimum age for check-in is 18 years old.

Complimentary high-speed internet is available for our guests in our Lobby and in all our rooms within the hotel’s vicinity.

Pets are not allowed in the hotel rooms and premises, except for TUX Bar & Lounge Alfresco area.

Yes, we have both non-smoking and smoking rooms available, subject to availability.

The hotel does not provide complimentary shuttle services or airport transfers.

However, you may request for a Private Airport Transfer when confirming your room booking. Please provide your flight and payment mode details in your request. A confirmation will be sent to you once the booking and transfer arrangements are confirmed. Please enquire on applicable charges when making a transfer arrangement.

Alternatively, Public Transport are available from the airport to Carlton Hotel Singapore. 
Subway & taxis are easily accessible from and to the airport.

Nearby MRT stations include: City Hall (EW13/ NS25) at Raffles City Shopping Centre, Bras Basah (CC2), Bencoolen (DT21), Bugis (EW12/ DT14) and Esplanade (CC3).

Carlton Hotel Singapore is located at 76 Bras Basah Road, Singapore 189558.

Complimentary parking is available for all in-house guests and limited to one vehicle per room. Charges will apply for additional vehicles.

Car Park Charge :

• Daily from 7.00 am to 6.00 pm:
  • First 1st hour: S$3.00
  • Every subsequent 30 minutes: S$1.50
• Daily from 6.01 pm to 6.59 am:
  • Charges Per Entry: S$6.00
• A grace period of 10 minutes is granted within carpark facility.

Season parking is also available. For enquiries, please call +65 6311 8197 or email security@carltonhotel.sg.

Yes, you can request for an extra bed, subjected to availability. Additional charges will apply.

Extra Bed Charges:

• S$80.00 (subject to taxes) w/o breakfast.
• S$100.00 (subject to taxes) with breakfast.

For more enquiries or assistance related to rooms and/or reservations, please call us at +65 6349 1293 or email us at roomreservations@carltonhotel.sg. 

Baby Cot is complimentary and will be subject to availability. Please make a request when making your room reservation or, you may contact our Operators at extension ‘0’ for assistance after Check-in.

The bed sizes are as follows:

• King Bed: 180cm (width) x 198cm (length)
• Single Bed: 110 cm (width) x 198cm (length)
• Extra Bed: 101cm (width) x 197cm (length) x 53cm (height)

Please approach our Concierge or Bellhops for assistance with the storage of your luggage.

Upon Check-in: Luggage can be stored after your registration until your room is ready.

After Check-out: Luggage can be stored until you decide to leave for the airport.

For enquiries or assistance related to rooms and/or reservations, please call us at +65 6349 1293 or email us at roomreservations@carltonhotel.sg. 

Laundry and Dry Cleaning services are available for all in-house guests. Please note that there will be applicable charges. All rooms will have a laundry bag and a copy of the laundry charges for your information and usage.  

For enquiries and further assistance, please call +65 8129 5412 between 7.00 am to 11.00 pm.

The standard electrical current used in Singapore is 220-240 volts AC (50 cycles) and you can use power plugs with three square prongs here.

A 2-pin adaptor (note this is not a voltage converter) and Step Down Transformer is available for loan during your stay (Step Down Transformer converts local voltage from 220V to 110V) is available for loan during your stay.

Please place your request when making your room reservation. Alternatively, you may make a request upon your check-in at the hotel. Due to the limited number of units, these will be subject to availability. 

Accepted modes of payments include all major credit cards (MasterCard, Visa, American Express, Diners, JCB), Cash, China Union Pay and Alipay.

The hotel's rooftop swimming pool is open daily from 7.00 am to 7.00 pm, located at level 5.

Pool size: 14 meters by 8 meters 

• Shallow end - 1.05 meters deep
• Mid section- 1.4 meters deep
• Deep end - 2 meters deep

The hotel offers 24 hours of in-room dining and a variety of 5 restaurants: 

1. Cafe Mosaic (Lobby, Level 1)
2. Tuxedo Cafe & Patisserie (Lobby, Level 1)
3. Wah Lok Cantonese Restaurant (Main Tower, Level 2)
4. TUX Bar & Lounge (Premier Wing, Level 1)
5. Keijo (Premier Wing, Level 1)
6. In-room Dining

The hotel is Wheelchair accessible and equipped with the following:

• Physically challenged rooms (subject to availability)
• Bathrooms with Emergency Button
• Indoor accessibility facilities
• Accessible Bathrooms

 It is recommended to request early to avoid any disappointment.

Yes, the hotel has connecting rooms which are subject to availability.

For enquiries or assistance related to rooms and/or reservations, please call us at +65 6349 1293 or email us at roomreservations@carltonhotel.sg. 

Dining-in for breakfast service is at Café Mosaic (Level 1) from 7.00 am to 10.30 am. 

The minimum charge per room is for 1 room night and above.

For enquiries or assistance related to rooms and/or reservations, please call us at +65 6349 1293 or email us at roomreservations@carltonhotel.sg.

Yes, the tap water in Singapore has passed World Health Organisation standards and is drinkable.

The cancellation policy is subject to the terms and conditions at the point of the booking.

For enquiries or assistance related to rooms and/or reservations, please call us at +65 6349 1293 or email us at roomreservations@carltonhotel.sg. 

For any lost or misplaced items in the hotel, please inform any of our staff or contact the Duty Manager via our Operator at extension ‘0’. 

You may also call us at +65 6338 8333 or email us at mail@carltonhotel.sg.

Yes, but this is only possible if you have a confirmed room reservation with us. The Concierge will reject the package if we do not have your confirmed arrival booking in our system.

For enquiries or assistance related to rooms and/or reservations, please call us at +65 6349 1293 or email us at roomreservations@carltonhotel.sg. 

• Luggage storage
• Directions to restaurants/transportation
• Travel reservations
• Transport and transfers