Frequently Asked Questions
The standard Check-in Time is 3.00 pm onwards and the Check-out time is 12.00 pm.
Late Check-out is subject to availability. Please contact our Reception at extension 4, for the late Check-out availability.
Late Check-out is subject to availability. Please contact our Reception at extension 4, for the late Check-out availability.
Early Check-in is available, subject to availability, and additional charges will apply.
For early Check-ins before 8.00 am, you will be advised to book from the night before your arrival.
For enquiries or assistance related to rooms and/or reservations, please call us at +65 6349 1293 or email us at roomreservations@carltonhotel.sg.
Upon check-in, proof of identity (driver's license, state ID card or passport) indicating that you are the person who made the reservation and that you are over eighteen years of age is required.
Complimentary high-speed internet is available for in-house guests in all rooms and public areas.
Pets are not allowed in the hotel.
Yes, we have non-smoking and smoking rooms available, subject to availability.
The hotel does not provide complimentary Airport Shuttle Service.
However, you may request for a Private Airport Transfer when confirming your room booking. Please provide your flight details and payment mode details in your request. A confirmation will be sent to you once the booking and transfer arrangement has been confirmed. Additional charges will apply.
Alternatively, you can get to Carlton Hotel Singapore by public transport or private hire taxis.
Nearby MRT stations include: City Hall (EW13/ NS25), Bras Basah (CC2), Bencoolen (DT21), Bugis (EW12/ DT14) and Esplanade (CC3).
Carlton Hotel Singapore is located at 76 Bras Basah Road, Singapore 189558
Complimentary parking is available for all in-house guests and limited to one vehicle per room. Charges will apply for additional vehicles.
Car Park Charge :
- Daily from 7.00 am to 6.00 pm:
- First 1st hour: S$3.00
- Every subsequent 30 minutes: S$1.50
- Daily from 6.01 pm to 6.59 am:
- Charges Per Entry: S$6.00
- A grace period of 10 minutes is granted within carpark facility.
Season parking is also available. For enquiries, please call +65 6311 8197 or email security@carltonhotel.sg.
Yes you can request for an extra bed, subjected to availability. Additional charges will apply.
Extra Bed Charges:
- S$80++ w/o breakfast.
- S$100++ with breakfast.
For more enquiries or assistance related to rooms and/or reservations, please call us at +65 6349 1293 or email us at roomreservations@carltonhotel.sg.
Baby Cot is subject to availability, please make a request when booking your room reservation or contact the front desk for assistance.
The usage of the baby cot will be free of charge.
The bed sizes are as follows:
- King Bed: 180cm (width) x 198cm (length)
- Single Bed: 110 cm (width) x 198cm (length)
- Extra Bed: 101cm (width) x 197cm (length) x 53cm (height)
Luggage storage is available and can be stored with the concierge.
Before Check-in: Luggages can be stored with our Concierge after registration until your room is ready.
After Check-out: Luggages can be stored with our Concierge until you decide to leave for the airport.
Kindly contact our Concierge at extension 3 for assistance.
For enquiries or assistance related to rooms and/or reservations, please call us at +65 6349 1293 or email us at roomreservations@carltonhotel.sg.
Laundry and Dry Cleaning services are available for in-house guests, additional charges will apply. Please contact Housekeeping at extension 5 for assistance.
For enquiries and further assistance, please call +65 8129 5412 between 7.00 am to 11.00 pm.
The standard electrical current used in Singapore is 220-240 volts AC (50 cycles) and you can use power plugs with three square prongs here.
A 2-pin adaptor (note this is not a voltage converter) and Step Down Transformer is available for loan during your stay (Step Down Transformer converts local voltage from 220V to 110V) is available for loan during your stay. Please dial extension 5 for further assistance.
Accepted modes of payments include: MasterCard, Visa, American Express, Diners, JCB, China Union Pay and Cash.
The hotel's rooftop swimming pool is open daily from 7.00 am to 7.00 pm, located at level 5.
Pool size: 14 meters by 8 meters
- Shallow end - 1.05 meters deep
- Mid section- 1.4 meters deep
- Deep end - 2 meters deep
The hotel offers a variety of dining options with 6 restaurants located in the hotel that are sure to satisfy even the most discerning palate.
- TUX Bar & Lounge (Premier Wing, Level 1)
- Wah Lok Cantonese Restaurant (Main Tower, Level 2)
- Cafe Mosaic (Main Tower, Level 1)
- Tuxedo Cafe & Patisserie (Main Tower, Level 1)
- In-room Dining
- Keijo (Premier Wing, Level 1)
The hotel is Wheelchair accessible and equipped with the following:
- Bathrooms with Emergency Button
- Indoor accessibility facilities
- Accessible Bathrooms
Yes the hotel does have connecting rooms.
For enquiries or assistance related to rooms and/or reservations, please call us at +65 6349 1293 or email us at roomreservations@carltonhotel.sg.
Dining-in for breakfast service is at Café Mosaic (Level 1) from 7.00 am to 10.30 am.
Our hotel does not provide room rates for Day-use or short stay.
The minimum charge per room is from 1 room night and above.
Yes, our Room service is available 24-hours.
Kindly click on the Digital Concierge "Room Service Icon" for the In-room Dining Menu.
You can drink water straight from the tap as the water in Singapore passes World Health Organisation standards.
You may also call our Housekeeping at extension 5, to request for bottled water.
The cancellation policy is subject to the terms and conditions of the booking. Please refer to the booking that was made.
For enquiries or assistance related to rooms and/or reservations, please call us at +65 6349 1293 or email us at roomreservations@carltonhotel.sg.
If you believe you have misplaced your item in the hotel, please inform any staff, the Concierge or contact the Duty Manager at extension 4.
You may also call us at +65 6338 8333 or email us at mail@carltonhotel.sg.
If you have a confirmed room reservation with us, the Concierge is able to receive and hold your package before your arrival.
For enquiries or assistance related to rooms and/or reservations, please call us at +65 6349 1293 or email us at roomreservations@carltonhotel.sg.
For luggage storage, directions to restaurants/transportation, travel reservations etc, guests may approach Concierge at their counter for assistance.