"Impeccable service by you and your team provided to us throughout the entire process"

My husband and I had our wedding on Friday, 4th March 2022 at your hotel and we would like to extend our gratitude to the impeccable service by you and your team provided to us throughout the entire process of our marriage from literally the beginning till the very end. We want to thank Valerie, especially, our wedding coordinator, for being ever so patient with us and for going out of her way to exceed our expectations in fulfilling all of our requests.
 
We would also like to thank Tony, the banquet manager on shift to service us during our food tasting on 22nd February 2022 at Wah Lok Restaurant for making the dining experience such a lively and enjoyable one. The food was amazing and our families too had such a pleasant dinner. Furthermore, we would also like to extend our thanks to Louis and the banquet team for the service extraordinary service the night of the wedding and for ensuring that everything went smoothly. 
 
All in all, we cannot express our thanks and appreciation enough to Valerie and the entire banquet team, and everyone involved in the planning and seeing through of our wedding. 
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​- Wilson & Jodi, 4 March 2022

"The wedding was perfect and well-received by our loved ones"

We are ever thankful for the amazing hospitality at Carlton Hotel. We would like to give Jasmine and Roy a special shoutout for their guidance and support throughout the wedding planning. Given the uncertainty due to Covid, Jasmine was very prompt with her communications and was patient to answer all our questions regarding the wedding planning. Roy, though our interaction with him was short, the amount of assurance and support we received from him was immense. As the AV manager, he ensured the smooth running of the programme and briefed our wedding entourage, parents etc and gave them practical tips. The support and assurance provided by them eased our nervous hearts. No amount of words is sufficient to showcase our appreciation for them. 

The wedding was perfect and well-received by our loved ones. They felt at home, warm, and comfortable and this was possible because of all the staff behind the scenes! From the bottom of our hearts, thank you for making our special day such a wonderful and memorable one. Looking forward to the day where we make our next trip to Carlton!
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​- Jern Yen & Mabel, 17 October 2021 

"We will not hesitate to recommend Carlton to our friends who are looking for a hotel to hold their banquet. Well done team!"

Wedding planning during COVID-19 is indeed stressful, especially with the rapidly evolving government guidelines. However, Jasmine has been extremely patient and responsive to each and every query since the day we booked our banquet with Carlton in January 2021. Jasmine went the extra mile to constantly update us about the latest safe management guidelines, and always reassuring us about our concerns and worries. 
 
She is very responsible and we appreciate her dedication and commitment in answering our queries and requests which are often after her working hours and late at night. Having a responsive and committed coordinator is the most important aspect that we look for when deciding on a wedding venue. Anyone looking for a reliable and dependable wedding coordinator, Jasmine is the person to look for!
 
We also appreciate Roy who took the effort to meet us twice before our actual wedding to guide us in using the AV equipment, staying until 10pm on a Friday night and he have yet to eat his dinner! Roy also kept assuring us that our wedding day will be smooth (it indeed surpassed our expectations) and all we need to do is to enjoy and relax and the Carlton team will run the event well. 
 
Once again, a big thank you to Jasmine, Roy and also Andy (Banquet manager) who are extremely committed to run our wedding well, as well as the entire banquet crew. We will not hesitate to recommend Carlton to our friends who are looking for a hotel to hold their banquet. Well done team!

​- Alastair and Melissa, 25 September 2021

"I would recommend Carlton Hotel to our friends and family, not because of the good food, 
​but also because of the service provided by your team" 
 
It has been a wild and eventful experience planning for our wedding on 25 July 2021, as it was full of last minute changes and updates in government regulations. However, I'm happy and proud that your team has successfully done their part in assisting us and helped us to sort out all the changes accordingly in a timely manner. 
 
Jasmine has put in her best efforts in helping us arrange this wedding, always replying to our numerous emails and questions via telegram at late timings. Without her presence on our wedding day and her help, we wouldn't have had such a smooth process in rehearsals and the overall flow. Her skills in people management and being detail-oriented is a definite advantage and plus point, and I believe that it is a blessing for Carlton to have her as part of the team. 
 
Another person that we would like to thank is Ryan, the Banquet Manager. Even though we only met him on the event day itself, his easy going and fun personality definitely helped to lighten the mood up. To us, he was the responsible & reliable PIC on that day, in which we can trust that our wedding will go smoothly because he knows his job and stuff well. 
 
Thank you for the help in ensuring that we can pull off our dream wedding. 

- Gary and Calista, 25 July 2021​

"Thank you for making sure that our wedding day is a great success despite the COVID-19 restrictions."

I would like to compliment the team that has provided such professional and wonderful service to my husband and myself. We held our solemnisation and wedding banquet in Carlton Hotel on 17 July 2021.

Special thanks to Yongxin, Andy, Ben and the team of crew serving us during the banquet. The banquet crew has displayed such great customer service to my husband, myself and all guests present during the banquet. Andy and Ben have provided great assistance to us during the audio testing, rehearsal and actual day solemnisation/banquet. Hence, ensuring that the flow of the whole event is smooth and according to our requirement.

Lastly, a huge thank you to our best event coordinator - Yongxin. Thank you for her patience, constant follow up, willingness to go the extra mile and etc.  Just to add on, the bed and facilities in the hotel room are very comfortable, making our stay an enjoyable one!

All in all, we had a great time hosting our special day in Carlton Hotel and we thank everyone involved for their assistance throughout.
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- Ivan and Rosaline, 17 July 2021

"Kudos to the team in putting everything together and making our wedding a truly memorable event for us. "

We would like to our coordinator, Yong Xin and her team for all the help rendered during our wedding.
 
We are thankful that Yong Xin took the initiative to get back to us on our requests. I didn't have to chase for any updates which is one thing I considered to be very important. We appreciate the smooth communication and we really felt heard. Apologies that we had to keep texting her (even during weekends and off days) because we are also very clueless about what can or cannot be done during this situation. We are also grateful for her help with the nitty gritty details like reserving parking lots and booking the swimming pool, which I believe was an extension of her job scope but shedid it nonetheless. 
 
We also appreciate all the help that Ryan, Roy and Kelvin have rendered to us during the rehearsal, march in, AV and IT etc. A pity that due to COVID, none of my bridesmaids were able to enter the DMZ to help me with my gown so many thanks to Ryan for that. We enjoyed ourselves very much during the wedding and during our stay in Carlton. Kudos to the team in putting everything together and making our wedding a truly memorable event for us. 
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- Calvin and Sylvia, 23 January 2021

"Thank you all for helping us to have such a lovely and smooth wedding especially during these times of COVID."

We held our wedding at Carlton on 26 December and everything went really well and smoothly. Would like the thank the following people.  Valerie has been helpful and knowledgeable from the start till end, making sure all our queries are answered. She went the extra mile and even replied messages when it’s past her working hours.  Roy was very friendly and accommodating, very helpful and always made us feel at ease that everything would be handled well. Everything went smoothly with the AV.  Ryan was very attentive and helpful, was on top of everything and made sure the whole process was smooth. 
 
Thank you all for helping us to have such a lovely and smooth wedding especially during these times of COVID. 
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- Kingston and Michelle, 26 December 2020

"ls comforting to have Jasmine around on our wedding day. It was great to have her as our coordinator."

We would like to say a big thank you to the hotel for facilitating a smooth day for us. 
 
We are extremely appreciative of Jasmine's, efforts over the few months leading to our wedding day. She was very responsive to our queries even when it's late at night, and she has provided great help and advice for us to navigate through the COVID situation. She also looked into our requests and tried her best to accommodate. It was also comforting to have her around on our wedding day, making sure our things were in place (e.g. she checked in on the delivery of our cookies) hence things were very smooth. It was great to have her as our coordinator. 
 
Our banquet was also smooth because of Ben (banquet manager) and Mr Roy (AV manager). Ben was helpful and provided lots of guidance during the event, briefed us ahead of special moments such as march in. We met Mr Roy a week earlier for AV testing and he provided tips which helped in our planning. His experience also ensured that our wedding day went according to plan. All in all, we are glad to have chosen Carlton for our banquet. Our guests also found the food delicious. Thank you and we look forward to being back at Carlton!
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- Mr and Mrs Loke, 20 December 2020

"It was a wonderful experience with Carlton, especially the good service, ambience, and location."

We would like to commend Jasmine Goh for being such a helpful, friendly and supportive coordinator. She was very meticulous and went through the processes with us patiently. She has also taken the time to answer all our queries from the beginning through email and text messages. Then COVID-19 happened and there were many uncertainties regarding our wedding banquet. Postponing was not part of our plan so we have always believed that the situation would turn better towards the end of the year.  Jasmine has never failed to patiently explain and update us on the current situation, despite the fluidity of the COVID-19 regulations.

Not forgetting the other staff such as Mr Roy, and Mr Ben, for coordinating the event and also the IT support for the day. They were very experienced and were guiding us throughout the event from the IT rehearsal, the tea ceremony, banquet set-up and banquet flow. The banquet staff were also very helpful in helping me up and down the stage. All the staff were very attentive in assisting us, from moving our belongings to ensuring that the event goes smoothly. 
 
Lastly, we would like to thank Jasmine and her team for making our wedding very memorable. We would also recommend others to hold their wedding/events at Carlton in the future.
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- Tee Wei and Madeleine, 12 December 2020