Carlton Hotel Singapore is honoured to be awarded the SG Clean quality mark by fulfilling the strict requirements of stringent sanitisation and hygiene practices, complying with health and travel advisories and more. Your well-being remains our priority and we continue to create a safe and clean environment for all. ​For more information, please visit www.sgclean.gov.sg

To view our enhanced cleaning standards and safety measures, please click here


Food & Beverage
Hotel-operated F&B outlets, Wah Lok, Café Mosaic and Tuxedo, have resumed business for dining-in. Takeaway menu featuring some of the favourite selections from these outlets is also available with islandwide delivery. To order, please visit takeaways.carltonhotel.sg. In-room dining service will be accessed via QR code in the rooms and will operate 24 hours daily for in-house guests. Please note that according to the latest Vaccinated Differentiation Safe Management Measures (VDS), we will no longer be conducting VDS checks. Random spot-checks will be conducted to ensure that only fully vaccinated persons are dining in.

Takeaway Menu featuring favourite selections from Wah Lok, Cafe Mosaic and Tuxedo is also available with islandwide delivery. To order, please visit takeaways.carltonhotel.sg.
 
Thank you for your understanding and continued support during this challenging time. Please stay safe and healthy.

PRECAUTIONARY MEASURES AGAINST COVID-19

We understand your concerns about the current situation surrounding the COVID-19 (Coronavirus Disease 2019). 

​The hotel is complying with measures recommended by the Ministry of Health. We are also taking every necessary precaution that we can to ensure the health and safety of all our guests and employees.

​These include but not limited to:

• All guests, employees, tenants and vendors entering the hotel premises will be required to check-in with SafeEntry.
• All guests checking into the hotel are will be required to fill in a Declaration Form. 
• Face masks, hand sanitisers and thermometers are available for guests and employees on request, subject to availability. 
• Increasing the frequency of cleaning and disinfecting in public areas and within the hotel.

Extra steps will be taken depending on the severity of the situation or upon advice by the Ministry of Health.

For updates on COVID-19 in Singapore, please visit the Ministry of Health website at https://www.moh.gov.sg/
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General Policies

CLEANING FEE
The hotel will impose a one-time deep cleaning and sanitisation fee of S$200+  at the time of check-out if your COVID-19 PCR test result is positive during your stay in the Hotel.

For more information please visit Singapore Tourism Board website at https://safetravel.ica.gov.sg/files/Revised-protocol-for-travellers-residing-in-hotel.PDF
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Vaccination-Differentiated Safe Management Measures

From Feb. 22, 2022, Vaccination-Differentiated Safe Management Measures in Singapore (VDS) will be expanded to cover leisure guests in hotels. Only fully-vaccinated individuals or those who have a 90-day exemption due to being previously infected with Covid-19 will be able to check-in to the hotel for stays.

Our hotel staff will be on the ground to verify the vaccination status, test result and relevant identification of guests when they check in with SafeEntry at the hotel's entry and reception counter.

We seek everyone’s support in observing the vaccination-differentiated safe measures. Let’s do our part in lowering the risk of COVID-19 transmissions.
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